Signing up was a pain, but preferable to footing it over to city hall. But when I actually attempted to renew said parking permit their tech barfed w/ one of the stupidest error messages I've seen recently (show here). Essentially what this error means is that the fools who coded this page didn't consider the possibility that a street number could have a dash in it. It is about the easiest error you could imagine. I wasted a bunch of time seeing if I could change my address (nope) and searching for help.
Of course, once one is on this ill-designed interface, one quickly discovers that there is no help functionality or email address listed! So, looking at the copyright, I see that the website is run by the previously mentioned enfoTech. Apparently, this outfit provides all sorts of software services to local governments - from (mis)managing waste-disposal to parking permits. So I go to their online web form to fill out a trouble ticket.
Anyway, they did a manual override and I got my permit renewed, but it was a tremendous headache and several hours of my life wasted. Given this Sacs guy is making 6-figures from what I hear, this is pretty lame performance.